Full Refund
Before we start work on your manuscript
Partial Refund
Manuscript delivered but narration not started
No Refund
After narration and production is complete
1. Why We Have This Policy
Our services involve significant time and AI processing costs. Once work begins on your project, those costs are incurred and cannot be recovered. This policy exists to be fair to both you as the customer and to us as a business.
We are committed to delivering quality work and will always do our best to resolve any issues before processing a refund.
2. Full Refunds
You are entitled to a full refund if:
- You cancel your order before we have begun work on your manuscript
- We are unable to fulfil your order for any reason on our end
- We have not contacted you within 5 business days of your purchase
- The content you requested violates our terms and we decline the project
To request a cancellation before work begins, email info@hustleaudiobooks.com as soon as possible after purchase.
3. Partial Refunds
A partial refund of 50% may be considered if:
- You have received your manuscript but have not yet approved it for narration
- You are genuinely unhappy with the manuscript quality after revision attempts
- There has been a significant delay on our end beyond the stated turnaround times
Partial refund requests are reviewed on a case-by-case basis. We will always attempt to resolve issues through revisions first.
4. No Refunds
Refunds will not be issued once:
- You have approved the manuscript and narration production has begun
- Final audio files and cover design have been delivered to you
- You have downloaded or accessed your final production files
⚠️ Because our services deliver digital files, once final files have been delivered, the service is considered complete and no refund is due. Please review your manuscript carefully before approving narration.
5. What Is Not Covered
Refunds will not be issued for the following reasons:
- Dissatisfaction with AI writing or narration style after approving the manuscript
- Rejection of your audiobook by a distribution platform
- Your audiobook not generating the income you expected
- Change of mind after production is complete
- Failure to review the manuscript before approving narration
- Errors in content that you approved for production
6. Revisions First
Before requesting a refund, please allow us the opportunity to make it right. Each package includes revision rounds:
- Starter Package: 1 revision round on manuscript
- Standard Package: 1 revision round on manuscript
- Premium Package: 3 revision rounds on manuscript
If you are unhappy with your manuscript, contact us at info@hustleaudiobooks.com and we will work to resolve the issue before any refund discussion.
7. How to Request a Refund
8. UK Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law. Under the Consumer Contracts Regulations 2013, you have the right to cancel a digital service within 14 days of purchase, unless the service has already been performed with your agreement.
By providing your book brief and requesting us to begin work, you acknowledge that performance of the service has begun and your cancellation right may be reduced accordingly.
9. Contact Us
If you have any questions about this refund policy, please contact us:
- Email: info@hustleaudiobooks.com
- Website: hustleaudiobooks.com
- Response time: Within 2 business days